Last Updated: October 14th, 2026

Entity Name: Rescom Solar Pty Ltd (trading as “Rescom Solar”)

ABN: 8 167 473 565

Website: rescomsolar.com.au

1. Introduction and Agreement

1.1. These Terms and Conditions (“Terms”) govern the access to and use of the website located at rescomsolar.com.au (“Website”), as well as all quotes, proposals, supply agreements, and solar/battery installation contracts provided by Rescom Solar Pty Ltd (“Rescom Solar”, “we”, “our”, or “us”) to you (“Customer”, “User”, or “you”).

1.2. By browsing our Website, requesting a consultation, submitting quote forms, or executing a proposal/sales order, you acknowledge that you have read, understood, and agreed to be bound by these Terms, together with our Privacy Policy and any specific quotation schedules provided.

2. Website Use & Intellectual Property

2.1. Content and Information: The contents of this Website (including calculators, blog articles, product guides, and FAQs) are provided for general informational purposes only.

2.2. Intellectual Property: All content, trade marks, branding, designs, text, graphics, and software code on the Website are the exclusive property of Rescom Solar Pty Ltd or licensed by third parties. You may not copy, reproduce, scrape, republish, or distribute any part of the Website without prior written consent.

2.3. Accuracy of Information: While we strive to maintain current information regarding system specifications, manufacturer models, feed-in tariffs, and state/federal rebates, market conditions and government schemes change frequently. System specifications and prices are subject to formal site assessment and final written quotation.

3. Quotes, Consultations & System Sizing

3.1. Indicative Quotations: Online estimates or phone quotes are indicative and based on preliminary information supplied by you (such as electricity bills and roof orientation).

3.2. Site Suitability & Engineering Check: Every installation requires a comprehensive technical assessment (including roof condition, pitch, structural integrity, switchboard compliance, shading, and meter configuration). If unexpected site complications are discovered during the technical assessment (e.g., hazardous materials such as asbestos, non-compliant switchboards, structural defects, or complex trenching), Rescom Solar will notify you of any necessary quote variations before commencing work.

3.3. Customer Obligations: You agree to supply accurate, complete information regarding property ownership, energy usage patterns, switchboard condition, and site access.

4. Government Rebates & Renewable Energy Schemes (STCs & NSW Incentives)

4.1. Small-Scale Technology Certificates (STCs): Where applicable, quotations reflect a point-of-sale discount based on the assignment of STCs under the Commonwealth Renewable Energy (Electricity) Act 2000. By signing the sales agreement, you irrevocably assign the right to create and register these STCs to Rescom Solar or our designated registered agent.

4.2. Eligibility Criteria: It is your responsibility to meet all owner eligibility criteria set by Commonwealth and NSW government incentive bodies (such as NSW Peak Demand Reduction Scheme, battery incentives, or rebates). If an application for STCs or rebates is rejected due to invalid customer information, building classification, or prior claims, you remain liable to pay the full unsubsidised contract balance.

5. Grid Approvals & Metering

5.1. Distribution Network Service Provider (DNSP) Approvals: Connection to the electricity grid is subject to approval from your local DNSP (e.g., Ausgrid, Endeavour Energy, Essential Energy). Rescom Solar will submit the grid connection application on your behalf.

5.2. Export Limiting & Network Conditions: Network operators may impose conditions or export limitations (e.g., 0kW or 5kW limits) based on grid infrastructure capacity. We cannot guarantee unrestricted grid feed-in rights.

5.3. Smart Metering: Any associated fees charged directly by your energy retailer or metering coordinator for smart meter replacement, re-programming, or tariff reconfiguration remain the customer’s sole responsibility unless explicitly itemised in your written quotation.

6. Installation & Site Access

6.1. Accredited Installers: All solar photovoltaic (PV) and battery storage installations are carried out or supervised by licensed electricians accredited under the Clean Energy Council (CEC) / Solar Accreditation Australia (SAA) requirements and comply with Australian Standards (including AS/NZS 3000 and AS/NZS 5033/5139).

6.2. Site Access & Safety: You must provide clear, safe, unhindered access to the installation area, roof, meter box, and main switchboard on the agreed installation date. Children and pets must be kept clear of the work zone.

6.3. Building Compensation & Home Building Compensation Fund (HBCF): For qualifying residential building works carried out in New South Wales above the statutory threshold, Rescom Solar ensures appropriate Home Building Compensation Fund (HBCF icare) cover is procured prior to accepting qualifying payments and commencing construction.

7. Warranties and Consumer Guarantees

7.1. Australian Consumer Law (ACL): Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

7.2. Rescom Workmanship Guarantee: Rescom Solar provides an industry-leading 10-Year Workmanship Warranty from the date of system commissioning, covering the direct quality and integrity of our physical installation work.

7.3. Manufacturer Warranties: Solar panels, inverters, and battery storage modules are backed by independent manufacturer product and performance warranties (ranging typically from 10 to 30 years). Under the Rescom Smart Care Advantage, our support desk assists in processing and liaising on manufacturer claims; however, the manufacturer remains the primary warrantor of physical components.

7.4. Warranty Exclusions: Workmanship and manufacturer warranties do not cover damage arising from:

  • Force majeure events, extreme storms, hail exceeding manufacturer ratings, lightning strikes, bushfires, or vermin/pest damage;
  • Unauthorised modifications, repairs, or reconfigurations by third parties not authorised by Rescom Solar;
  • Failure to adhere to user operational guidelines, app updates, or normal household maintenance;
  • Pre-existing structural roof or electrical switchboard decay.

8. Cooling-off Period & Cancellation

8.1. Unsolicited Consumer Agreements: If your contract is formed under circumstances classified as an unsolicited consumer agreement under the ACL, you are entitled to a statutory 10 business day cooling-off period, during which you may cancel without penalty.

8.2. Pre-Installation Cancellations: If you cancel outside a cooling-off period after formal site inspection or engineering approvals have been obtained, Rescom Solar reserves the right to retain reasonable administrative and engineering costs incurred up to that date, in line with the New Energy Tech Consumer Code (NETCC).

8.3. Termination by Rescom Solar: We reserve the right to cancel an agreement and refund your deposit if site inspection reveals safety or structural hazards (e.g., severe roof decay, asbestos fragility) that make installation unviable without substantial extra costs not agreed upon by both parties.

9. Limitation of Liability

9.1. To the maximum extent permitted by Australian law:

  • Rescom Solar is not liable for indirect, incidental, or consequential damages, including loss of feed-in tariff income, lost savings, loss of profits, or disruption caused by third-party energy grid outages;
  • We do not warrant that internet monitoring, third-party apps, or Wi-Fi data link modules will maintain continuous or uninterrupted connectivity, as these rely on local customer networks and third-party cloud infrastructure.

10. Complaints & Dispute Resolution

10.1. Rescom Solar is committed to fair customer dealings consistent with the Clean Energy Council and NETCC guidelines.

10.2. If you experience an issue or wish to lodge a complaint, please contact our support team at [email protected] or call 1300 128 747. We aim to acknowledge complaints within two (2) business days and provide an initial response or resolution path within twenty-one (21) days.

10.3. If a dispute cannot be resolved collaboratively, you may refer the matter to NSW Fair Trading or the relevant state consumer tribunal.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New South Wales (NSW) and the Commonwealth of Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales.

12. Contact Details

For questions regarding these Terms and Conditions, please contact us:

  • Rescom Solar Pty Ltd
  • Headquarters / Registered Addresses:
    • 13/465 Victoria Ave, Chatswood NSW 2067
    • 1/36 Groves Ave, Mulgrave NSW 2756
    • 193 Sydney Road, Kelso (Bathurst) NSW 2795
  • Phone: 1300 128 747
  • General Inquiries: [email protected]
  • Service & Support: [email protected]