Last Updated: October 14th, 2026

Entity Name: Rescom Solar Pty Ltd (trading as “Rescom Solar”)

ABN: 8 167 473 565

Website: rescomsolar.com.au

1. Introduction and Commitment

1.1. Rescom Solar Pty Ltd (“Rescom Solar”, “we”, “us”, or “our”) is dedicated to safeguarding your privacy and personal information.

1.2. This Privacy Policy explains how we collect, hold, use, disclose, and protect personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1.3. By visiting rescomsolar.com.au (“Website”), requesting a solar/battery quotation, submitting an online inquiry, or contracting our services, you consent to the handling of your personal information in accordance with this policy.

2. The Information We Collect

To provide accurate solar engineering assessments, process statutory rebates, and fulfill installations, we collect personal and property-related data, including:

  • Contact Details: Full name, phone number, physical address, and email address.
  • Site & Energy Data: Electricity bills, National Metering Identifiers (NMI), meter numbers, current energy retailer details, historical kilowatt-hour (kWh) usage, roof specifications, building occupancy, and property ownership status.
  • Photographic / Technical Records: Photos of your roof, switchboard, meter box, inverter mounting area, or surrounding property captured during site assessments or installations.
  • Financial & Transaction Details: Payment methods, bank transfer references, and billing details (credit card details processed via encrypted third-party payment gateways are not stored on our local servers).
  • Incentive Documentation: Information required to claim Small-Scale Technology Certificates (STCs), state energy rebates, or grid connection permissions (including Proof of Identity documents where required by regulatory authorities).
  • Digital / Device Data: IP addresses, cookies, browser types, interaction history on our Website, and referral sources.

3. How We Collect Personal Information

We collect personal information through lawful and fair means, primarily:

  • Directly from You: When you complete quote request forms, contact our support team via phone or email, book a home energy assessment, or upload documents (such as energy bills).
  • During Site Inspections & Installation: When our Clean Energy Council (CEC) / SAA accredited technicians or assessors photograph your electrical infrastructure and property.
  • Third Parties: Energy comparison platforms, referral partners, finance providers (where you apply for solar financing), or government regulatory registries (with your consent).
  • Automated Technologies: Cookies, Google Analytics, and tracking pixels deployed across our Website to evaluate performance and user engagement.

4. Purposes for Collecting, Holding, and Using Personal Information

We collect and use your personal information strictly for legitimate business and regulatory purposes, including:

  • Preparing custom solar photovoltaic (PV), battery storage, and heat pump system designs and financial quotations;
  • Processing network connection applications with your local Distribution Network Service Provider (DNSP) (e.g., Ausgrid, Endeavour Energy, Essential Energy);
  • Creating and assigning Small-Scale Technology Certificates (STCs) via the Clean Energy Regulator;
  • Applying for state-based incentives (such as the NSW Peak Demand Reduction Scheme or Home Energy Action programs);
  • Fulfilling statutory warranties, managing 10-year workmanship guarantees, and assisting with manufacturer product warranty claims;
  • Communicating order updates, site visit schedules, and post-installation monitoring setup;
  • Complying with building laws, including Home Building Compensation Fund (HBCF/icare) obligations where applicable.

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose your personal data to relevant third parties only to the extent necessary to deliver our services:

  • Regulators and Government Bodies: The Clean Energy Regulator (CER), state energy authorities, and state licensing boards to validate installations and register STCs/incentives.
  • Electricity Distributors & Retailers: Your relevant DNSP and energy retailer to facilitate grid approval and smart meter upgrades.
  • Accredited Contractors & Installers: Certified solar electricians and delivery partners performing the physical assessment and installation.
  • Equipment Manufacturers: Inverter, panel, and battery manufacturers (e.g., for warranty activations and cloud monitoring connectivity).
  • Finance Providers: Third-party solar finance or loan providers, strictly upon your instruction or formal finance application.
  • Professional & Cloud Service Providers: IT hosting services, CRM platforms, legal advisors, and insurers who operate under strict non-disclosure and privacy covenants.

6. Cross-Border Data Disclosures

Some of our IT infrastructure, cloud databases, CRM software, or inverter monitoring platforms may be hosted on servers located outside Australia (such as the United States, the European Union, or Singapore). Where overseas disclosures occur, we take reasonable steps to ensure foreign recipients comply with standards comparable to the Australian Privacy Principles.

7. Direct Marketing and Your Opt-Out Rights

7.1. We may periodically send informational updates, solar maintenance advice, or seasonal energy offers via email or SMS.

7.2. All direct marketing communications comply with the Spam Act 2003 (Cth) and include a clear, functional opt-out/unsubscribe link.

7.3. You may opt out of receiving promotional communications at any time by clicking “unsubscribe” or emailing [email protected]. (Essential operational notifications regarding scheduled installations, grid approvals, or safety notices cannot be opted out of).

8. Data Security and Storage

8.1. We hold personal information in both secure electronic systems and restricted physical records.

8.2. We implement industry-standard technical and organizational safeguards, including SSL encryption, restricted access controls, firewalls, and multi-factor authentication, to protect your data against loss, unauthorized access, misuse, or alteration.

8.3. When personal information is no longer needed for regulatory compliance or operational purposes, we take reasonable steps to securely destroy or de-identify it.

9. Accessing and Correcting Your Information

9.1. Under APPs 12 and 13, you have the right to request access to the personal data Rescom Solar holds about you and to ask for corrections if the data is inaccurate, outdated, or incomplete.

9.2. To request access or corrections, please contact our Privacy Officer in writing using the contact details below. We will verify your identity before processing the request and respond within thirty (30) days.

10. Complaints and Dispute Resolution

10.1. If you believe Rescom Solar has breached the Australian Privacy Principles or handled your personal information improperly, please submit a written complaint to our Privacy Officer.

10.2. We take privacy concerns seriously and will investigate and respond with our findings within thirty (30) days.

10.3. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC):

11. Privacy Officer Contact Details

For any questions regarding this Privacy Policy, your personal information, or our data handling practices, please contact:

Privacy Officer

Rescom Solar Pty Ltd