PRIVACY POLICY
Last updated: June 2026
Rescom Solar Pty Ltd (ABN 38 167 473 565) is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit rescomsolar.com.au or interact with our advertising and lead generation services.
1. WHO WE ARE
Rescom Solar Pty Ltd
ABN: 38 167 473 565
Phone: 1300 128 747
Email: info@rescomsolar.com.au
Website: rescomsolar.com.au
Address: Mulgrave NSW, Australia
2. INFORMATION WE COLLECT
We may collect the following personal information:
- Your name, phone number and email address when you submit a quote request or enquiry form on our website or through a Meta (Facebook or Instagram) lead generation form
- Your property address and electricity details when you request a solar or battery installation quote
- Website usage information collected automatically via cookies and tracking technologies including the Meta Pixel
3. HOW WE USE YOUR INFORMATION
We use your personal information to:
- Respond to your quote requests and enquiries
- Arrange site assessments and installation consultations
- Send you information about solar and battery products, government rebates and promotions (you may opt out at any time)
- Improve our website and advertising effectiveness
- Comply with our legal obligations
4. META PIXEL AND COOKIES
Our website uses the Meta Pixel, a tracking technology provided by Meta Platforms Inc (Facebook and Instagram). The Meta Pixel collects information about your visit to our website including pages viewed and actions taken. This information is used to measure the effectiveness of our advertising and to show relevant ads to people who have previously visited our website.
You can opt out of Meta’s data collection by visiting facebook.com/privacy/explanation or adjusting your browser cookie settings.
Our website may also use other cookies to improve your browsing experience. You can disable cookies through your browser settings, however some features of our website may not function correctly if you do so.
If you leave a comment on our site, you may opt in to saving your name, email address and website in cookies for your convenience. These cookies last for one year.
If you visit our login page, we set a temporary cookie to determine whether your browser accepts cookies. It contains no personal data and is discarded when you close your browser.
When you log in, cookies save your login information and screen display choices. Login cookies last for two days, screen-options cookies last for one year, and selecting “Remember Me” keeps your login active for two weeks. Login cookies are removed when you log out.
If you edit or publish an article, an additional cookie that identifies the post is saved for one day and contains no personal data.
5. DISCLOSURE OF YOUR INFORMATION
We do not sell your personal information to third parties.
We may share your information with:
- Our installation and operations team to arrange your quote and installation
- Our CRM provider (Zoho) for lead and customer management
- Meta Platforms Inc for advertising optimisation purposes (via the Meta Pixel and CRM integration)
- Government bodies or regulators where required by law
All third party providers we use are required to handle your information in accordance with applicable privacy laws.
6. STORAGE AND SECURITY
Your personal information is stored securely in our CRM system. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification or disclosure.
7. YOUR RIGHTS
Under the Australian Privacy Act, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or out of date information
- Request that we delete your information (subject to our legal obligations)
- Opt out of marketing communications at any time
If you have an account on this site or have left comments, you may also request an exported file of the personal data we hold about you, including data you provided. You may request erasure of that data, except information we must retain for administrative, legal or security purposes.
To exercise any of these rights, please contact us at info@rescomsolar.com.au or call 1300 128 747.
8. COMPLAINTS
If you have a complaint about how we have handled your personal information, please contact us at info@rescomsolar.com.au.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The most current version will always be available at rescomsolar.com.au/privacy-policy.
10. CONTACT US
Rescom Solar Pty Ltd
📞 1300 128 747
📧 info@rescomsolar.com.au
🌐 rescomsolar.com.au
11. COMMENTS AND GRAVATAR
When visitors leave comments, we collect the information shown in the comments form, along with the visitor’s IP address and browser user agent string to assist with spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to determine whether you use it. The Gravatar privacy policy is available at automattic.com/privacy. After your comment is approved, your profile picture may be publicly visible in the context of your comment.
12. MEDIA AND EMBEDDED CONTENT
If you upload images to the website, you should avoid uploading images containing embedded location data (EXIF GPS). Visitors may be able to download images and extract location data from them.
Articles may include embedded content such as videos, images and articles. Embedded content from another website behaves as if you visited that website directly. Those websites may collect data about you, use cookies, embed additional third-party tracking and monitor your interaction with the embedded content, including when you are logged in to an account with that website.
13. RETENTION AND WEBSITE ACCOUNTS
If you leave a comment, the comment and its metadata may be retained indefinitely so we can recognise and approve follow-up comments automatically.
For users who register on our website, if any, we store the personal information provided in their user profile. Users can view, edit or delete their personal information at any time, except their username. Website administrators can also view and edit that information.
14. PASSWORD RESETS AND SPAM DETECTION
If you request a password reset, your IP address will be included in the reset email.
Visitor comments may be checked through an automated spam detection service.